Customer Relationship Officer

Date posted 28/03/23

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Customer Relationship Officer

British School of Bucharest is looking for a nice, charismatic, smart, English fluent candidate for the position of Customer Relationship Officer

The Customer Relationship Officer is the first impression of the British School of Bucharest and must display superior customer service and hospitality skills consistently while assisting students, parents, co-workers or vendors on the telephone, e-mail or in person.


Major responsibilities:

  • Operates the PC, handles email requests, answers and directs phones, provides information and directions, receives and forwards messages and correspondence.
  • Completes various clerical tasks assigned by the direct manager, ensures that the reception, seating area is clean, organized, has a correct temperature, adequate lighting and free of any delivery boxes and unwanted clutter. Reports any maintenance issues to the respective department and follow up upon completion.
  • Communicates with Admissions Department of tour awaiting customers. Offers refreshments; maintains area clean of cups and disposables. Communicates with Maintenance department to refill, supervises primary pupils in case parents arrive late to pick them up.
  • Must possess multi-tasking skills with constant interruptions. Must be flexible for overtime and flexible shifts.
  • Cultivates strong client relationships, ensuring client satisfaction.
  • Is aware of emergency procedures and follows the school protocol.

Skills and abilities

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

  • Must be able to speak, read, write and understand the languages used in the workplace – Romanian & English – advanced level. Any other language is a plus.
  • Requires good communication skills, both verbal and written.
  • Ability to prepare and analyse data, figures and transcriptions prepared on and generated by computer, including, but not limited to, accounting programs, Microsoft Word and Excel, or any other work-related company software.
  • Customer service, problem-solving, safety and security, initiative, professionalism, planning/organizing.

If you consider you are the one, please send your application accompanied by a motivation letter and a recent photo to . Only suitable candidates will be contacted.